Office Talk: Staff Out and Scleral Fits! - E36 There were two big things that stuck out this past week. The first was that my office manager and my second in command were out with personal commitments or sick. Now this does not seem to be that big …

5 Little Things That Will Make a Big Difference in Your Practice - E36 One of my frustrations with practice management CE, optometric management, Review of Optometry and the like is I feel that very little applies directly to me. In the world of a …

Office Talk: Staff Quizzes - E35 We recently had our monthly office meeting. I started it out with a 25 question quiz that was essentially a watered down version of our FAQ’s. I made sure to hit the big areas (phone pricing, optical protocol,…

Closing Thought of the Week: The Hedonic Treadmill - E34 Today we are going to talk about the Hedonic Treadmill of happiness. Essentially, what this says is that regardless of your situation your happiness will invariably regress back to the mean. …

The Patient Experience: Part 3 - E35 We are continuing our series on the patient experience. In part 1 we explored what happens before the patient comes into your office and part 2 was concerning the actual in-office experience. Today we are going …

Office Talk: Buy the Chair - E34 Another week has come and gone. Let me give you a brief office scenario that I am sure you have experienced in your offices. You may just have to change the pieces and parts, but I am sure this happens to some exten…

Closing Thought of the Week: Find Your Why - E33 Do you remember the days when you dreamed about having all the things you currently have in your life? Think about it. You wanted to graduate high school, college, optometry school. Check, check, che…

The Patient Experience: Part 2 - E34 Last week we discussed how the patient sees us before they come into the office. Today we are going to discuss what we need to take control of when they actually come into the office. As we saw, it takes a ton o…

Office Talk: Be My Valentine - E33 A few weeks ago was Valentine's day and given the make-up of my office (6 staff members, all female, aged 23-30), I saw this as an opportunity to connect with them and show that I appreciate all they do. As a resu…

Closing Thought of the Week: Pressure is a Privilege - E32 I heard a quote on a podcast this week and it made me think of how lucky we are to be in this amazing profession and run our own offices. The quote was “pressure is a privilege”…