Office Talk: Practice Hiring & Education - E31 We are hiring at my office. It has been nice to be hiring from a position of strength rather than need currently. There have been times when someone puts in their 2 weeks and I have to fill a spot …
Closing Thought of the Week: A Healthy, Happy Life - E30 I recently listened to the Tim Ferriss Podcast featuring Michael Phelps and Grant Hackett. For those unaware, they are olympic level swimmers who have multiple medals. They were discussing tr…
5 Principles of Effective Hiring - E31 Hiring can be a difficult process, and to be honest, it is something you will be doing your whole career. When I started, I would text everyone on my phone asking them if they knew anybody looking for a job. I…
Office Talk: Staff Management & Scleral Update - E30 Sticking with the staff management theme, I have been reminded that we run businesses and our businesses need to be independent of any one staff member. I have a staff member trying to balanc…
Closing Thought of the Week: Planting Seeds of Success - E29 Today let's talk about planting the seeds of success. Are you aware that hard work rarely goes unrewarded and the skill you have acquired years ago, can be applied to your day to day life…
4 Ways to Motivate Your Staff in the First Quarter - E30 The fourth quarter is a perfect ending to the year. We tend to be busy, but we have built in breaks to recharge. Starting in November we have Thanksgiving, then there is Christmas Eve and Chr…
Office Talk: Good Problems - E29 Today I am going to focus on the good problem of growth. Believe me, we all want this problem, but still have to make sure we work hard to make growing pains minimal and keep doing the things that got you to this po…
3 Ways to Prepare Your Team for Sucess... AND More Profit - E29 Look around you and you will see well run businesses, excellently coached teams, and families that can take on each and every instance of adversity that strikes. On the other hand, we …
Office Talk: Scleral Patients Update - E28 Today we are talking about scleral lenses. I fit 5 patients about a month ago, had their dispensing appointments, and now they have had their 2 week follow-ups. It was really successful. 3 patients were ab…
3 Areas Your Staff Has to Own in Your Practice - E28 As much as we may not want to admit it, our staff is the grease that keeps our office engines running smoothly. They are the tip of the spear in patient care. From scheduling the appointment to p…
Office Talk: Sclerals & OCT - E27 Sclerals We had a few dispensing appointments this week. Both were in their late 20’s, early 30’s. Both struggled slightly. The biggest thing I can say from this experience is that motivation to we…
Closing Thought of the Week: Tale of the Starfish - E26 Now you may have heard this before or some other variant, but follow me on this. The tale begins with an old man sitting on the beach of his oceanfront beach house. He was taking in the full m…
3 Battles You Have To Lose To Win - E27 Customer service is the bloodline of every practice, do it well and you are healthy and growing. Conversely, if you are bad at it for too long of a period, your office is going to be on life support. That bei…
Office Talk: New Practice Management Software - E26 This weeks' office talk is an assortment of fun. You all know that the day to day operations can be a little chaotic and I like giving you a first hand look into my office. Good or bad, I will ser…
Closing Thought of the Week: Review Season - E25 This is the season of reviews and at my office we give the staff a chance to review me and the office manager. I am always open to feedback and criticism, as I feel it is the best way to grow. Making…
5 Things You Can Do To Increase Optical Sales - E26 We all went to optometry school and learned the ins and outs of optometry. I do not think anyone would argue that we learned more of the medical aspect than the business side of things. However, w…
Office Talk: Growth Update - E25 The office has been crazy the past few weeks. We are going live with our new practice management software, seeing our myopia management patients for their 3 month follow-ups, fitting scleral lenses, and training on …
Cold Start: Find a Mentor! - E25 Simply put, when you start an office, you are not reinventing the wheel. There have been many that have come before you and there will be many that come after you. That being said, the answers to your questions (whi…
3 Ways To Stay Motivated in 2021 - E25 I figure the new year is as good a time as any to discuss motivation. Think about new year's resolutions and you will see what a lack of motivation will get you. Speaking of resolutions, how many of you set a …
Office Talk: Scleral Lenses - E23 The topic of the day is scleral lenses! I am having a blast learning the nuances and intricacies of all the scleral lenses on the market. I have fit 5 patients in the Custom Stable Elite by Valley Contax. The fits …
Cold Start: Set Up Your Practice To Have The Ability To Run Without You - E23 When you start a practice cold, you are not going to be over run with patients at the beginning. As a result, a lot of the day to day questions are going to run directly …
Closing Thought of the Week: Loss Aversion - E22 As we end the week, I wanted to introduce the principle of loss aversion. Loss aversion is a term taken from behavioral economics that says we spend more energy trying to avoid loss than trying to ma…
How to Make "Consistency" Increase Your Profitability - E23 Something New or Something Familiar Think about the last vacation you took. When you got to the location where did you go out to eat? You wanted the local food or restaurants that you can…
Office Talk: Trailblazing vs. Time Tested - E22 I am realizing the difference between being a startup/trailblazer vs the old reliable time tested product on the block. Myopia management is worthwhile, backed by science, and in 10 years will become …