Episodes

Oct. 14, 2021

Top 5 Tips to Connect With Your Patients - E66

Top 5 Tips to Connect With Your Patients - E66 Highlights from this episode: Top Tips to Connect With Your Patients (00:36) Offic…

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Oct. 11, 2021

Ultimate O.D. Nugget - What Are You Worth?

Ultimate O.D. Nugget - What Are You Worth? Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we brin…

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Oct. 7, 2021

Case Studies on Customer Service - E65

Case Studies on Customer Service - E65 Highlights from this episode: Case Studies on Customer Service (00:40) Office Talk: Staffi…

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Oct. 4, 2021

Ultimate O.D. Nugget - What You Talk About, You Get

Ultimate O.D. Nugget - What You Talk About, You Get Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes wher…

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Sept. 30, 2021

3 Keys to Being a Successful Leader in Your Practice - E64

3 Keys to Being a Successful Leader in Your Practice - E64 Highlights from this episode: 3 Keys to Being a Successful Leader in Y…

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Sept. 27, 2021

Ultimate O.D. Nugget - Marketing

Ultimate O.D. Nugget - Marketing Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a va…

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Sept. 23, 2021

5 Big Picture Things You Can Do to Give a Better Patient Experience -…

5 Big Picture Things You Can Do to Give a Better Patient Experience - E63 Highlights from this episode: 5 Big Picture Things You …

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Sept. 16, 2021

What Do You Do Here? - E62

What Do You Do Here? - E62 Highlights from this episode: What Do You Do Here? (00:48) Office Talk: Finding your sweet spot, Commu…

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Sept. 9, 2021

5 Things a Door to Door Salesperson Can Teach You - E61

5 Things a Door to Door Salesperson Can Teach You - E61 Highlights from this episode: 5 Things a Door to Door Salesperson Can Tea…

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Sept. 2, 2021

What Football Taught Me About Optometry [Holiday Episode]- E60

What Football Taught Me About Optometry [Holiday Episode]- E60 Highlights from this episode: What Football Taught Me About Optome…

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Aug. 26, 2021

7 Reasons Your Patients Are Firing You - E59

7 Reasons Your Patients Are Firing You - E59 Highlights from this episode: 7 Reasons Your Patients Are Firing You (00:56) Office …

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Aug. 19, 2021

Step-by-Step Guide to Building Your Organizational Chart - E58

Step-by-Step Guide to Building Your Organizational Chart - E58 Highlights from this episode: Step-by-Step Guide to Building Your …

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Aug. 12, 2021

The Curse of Knowledge in Optometry - E57

The Curse of Knowledge in Optometry - E57 Highlights from this episode: The Curse of Knowledge in Optometry (00:43) Office Talk: …

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Aug. 5, 2021

Optometry's Purple Cow - E56

Optometry's Purple Cow - E56 Highlights from this episode: Optometry's Purple Cow (00:48) Office Talk: Recruiting a Doctor, Ruth'…

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July 29, 2021

3 Ways to Grow Your Practice 2X - E55

3 Ways to Grow Your Practice 2X - E55 Highlights from this episode: 3 Ways to Grow Your Practice 2X (00:) Office Talk: Convo with…

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July 22, 2021

Step-by-Step Guide to Amazing Customer Service: Part 2 - E54

Step-by-Step Guide to Amazing Customer Service: Part 2 - E54 Highlights from this episode: Step-by-Step Guide to Amazing Customer…

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July 15, 2021

Step-by-Step Guide to Amazing Customer Service: Part 1 - E53

Step-by-Step Guide to Amazing Customer Service: Part 1 - E53 Highlights from this episode: Step-by-Step Guide to Amazing Customer…

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July 8, 2021

Are You Meeting Patient Expectations? - E52

Are You Meeting Patient Expectations? - E52 Highlights from this episode: Are You Meeting Patient Expectations? (00:54) Office Ta…

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July 1, 2021

3 Keys to a Successful Optical Patient Experience - E51

3 Keys to a Successful Optical Patient Experience- E51 Highlights from this episode: 3 Keys to a Successful Optical Patient Exper…

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June 24, 2021

5 Keys to a Great Office Culture - E50

5 Keys to a Great Office Culture - E50 Highlights from this episode: 5 Keys to a Great Office Culture (00:38) Office Talk: Recall…

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June 17, 2021

5 Hats You Need to Wear as a Practice Owner - E49

5 Hats You Need to Wear as a Practice Owner - E49 Highlights from this episode: 5 Hats You Need to Wear as a Practice Owner (00:5…

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June 10, 2021

4 Keys to Starting an Office - E48

4 Keys to Starting an Office - E48 Highlights from this episode: 4 Keys to Starting an Office (00:45) Office Talk: New Office Des…

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June 3, 2021

7 Things Your Patients Want: Part 2 - E47

7 Things Your Patients Want: Part 2 - E47 Highlights from this episode: 7 Things Your Patients Want: Part 2 (00:34) Office Talk: …

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May 27, 2021

7 Things Your Patients Want: Part 1 - E46

7 Things Your Patients Want: Part 1 - E46 Highlights from this episode: 7 Things Your Patients Want: Part 1 (00:47) Office Talk: …

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