Episodes

Aug. 26, 2021

7 Reasons Your Patients Are Firing You - E59

7 Reasons Your Patients Are Firing You - E59 Highlights from this episode: 7 Reasons Your Patients Are Firing You (00:56) Office …

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Aug. 19, 2021

Step-by-Step Guide to Building Your Organizational Chart - E58

Step-by-Step Guide to Building Your Organizational Chart - E58 Highlights from this episode: Step-by-Step Guide to Building Your …

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Aug. 12, 2021

The Curse of Knowledge in Optometry - E57

The Curse of Knowledge in Optometry - E57 Highlights from this episode: The Curse of Knowledge in Optometry (00:43) Office Talk: …

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Aug. 5, 2021

Optometry's Purple Cow - E56

Optometry's Purple Cow - E56 Highlights from this episode: Optometry's Purple Cow (00:48) Office Talk: Recruiting a Doctor, Ruth'…

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July 29, 2021

3 Ways to Grow Your Practice 2X - E55

3 Ways to Grow Your Practice 2X - E55 Highlights from this episode: 3 Ways to Grow Your Practice 2X (00:) Office Talk: Convo with…

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July 22, 2021

Step-by-Step Guide to Amazing Customer Service: Part 2 - E54

Step-by-Step Guide to Amazing Customer Service: Part 2 - E54 Highlights from this episode: Step-by-Step Guide to Amazing Customer…

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July 15, 2021

Step-by-Step Guide to Amazing Customer Service: Part 1 - E53

Step-by-Step Guide to Amazing Customer Service: Part 1 - E53 Highlights from this episode: Step-by-Step Guide to Amazing Customer…

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July 8, 2021

Are You Meeting Patient Expectations? - E52

Are You Meeting Patient Expectations? - E52 Highlights from this episode: Are You Meeting Patient Expectations? (00:54) Office Ta…

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July 1, 2021

3 Keys to a Successful Optical Patient Experience - E51

3 Keys to a Successful Optical Patient Experience- E51 Highlights from this episode: 3 Keys to a Successful Optical Patient Exper…

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June 24, 2021

5 Keys to a Great Office Culture - E50

5 Keys to a Great Office Culture - E50 Highlights from this episode: 5 Keys to a Great Office Culture (00:38) Office Talk: Recall…

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June 17, 2021

5 Hats You Need to Wear as a Practice Owner - E49

5 Hats You Need to Wear as a Practice Owner - E49 Highlights from this episode: 5 Hats You Need to Wear as a Practice Owner (00:5…

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June 10, 2021

4 Keys to Starting an Office - E48

4 Keys to Starting an Office - E48 Highlights from this episode: 4 Keys to Starting an Office (00:45) Office Talk: New Office Des…

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June 3, 2021

7 Things Your Patients Want: Part 2 - E47

7 Things Your Patients Want: Part 2 - E47 Highlights from this episode: 7 Things Your Patients Want: Part 2 (00:34) Office Talk: …

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May 27, 2021

7 Things Your Patients Want: Part 1 - E46

7 Things Your Patients Want: Part 1 - E46 Highlights from this episode: 7 Things Your Patients Want: Part 1 (00:47) Office Talk: …

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May 20, 2021

Multifocal Conversations You Need to Have - E45

Multifocal Conversations You Need to Have - E45 Highlights from this episode: Multifocal Conversations You Need to Have (00:37) O…

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May 17, 2021

Ultimate O.D. Nugget - The Vision

Ultimate O.D. Nugget - The Vision Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick mini-episodes where we …

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May 13, 2021

4 Simple Strategies for Growth - E44

4 Simple Strategies for Growth - E44 Highlights from this episode: 4 Simple Strategies for Growth (00:45) Office Talk: Cold Start…

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May 10, 2021

Ultimate O.D. Nugget - Connecting

Ultimate O.D. Nugget - Connecting Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick mini-episodes where we …

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May 6, 2021

Principles of Great Customer Service - E43

Principles of GreatCustomer Service - E43 Highlights from this episode: Principals of Great Customer Service (00:47) Office Talk:…

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May 3, 2021

Ultimate O.D. Nugget - The Power You Have

Ultimate O.D. Nugget - The Power You Have Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick mini-episodes w…

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April 29, 2021

Setting Up a Successful Optical - E42

Setting Up a Successful Optical - E42 Highlights from this episode: Setting Up a Successful Optical (00:50) Four Questions: Least…

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April 26, 2021

Ultimate O.D. Nugget - Taking Care of Your People

Ultimate O.D. Nugget - Taking Care of Your People Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick mini-ep…

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April 22, 2021

5 Ways to Keep Optical Simple - E41

5 Ways to Keep Optical Simple - E41 Highlights from this episode: 5 Ways to Keep Optical Simple (00:44) Four Questions: What you …

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April 19, 2021

Ultimate O.D. Nugget - Real Life Customer Service Example

Ultimate O.D. Nugget - Real Life Customer Service Example Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick…

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