Episodes

Got Feedback? Use It! - E74 Highlights from this episode: Got Feedback? Use It! (00:34) Office Talk: Keeping Staff Sharp & Puttin…

Ultimate O.D. Nugget - Overnight Success Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring …

Are You Not Entertained?! - E73 Highlights from this episode: Are You Not Entertained?! (00:39) Office Talk: Being out of the off…

Ultimate O.D. Nugget - Treat Your Optical Like Retail Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes wh…

Thanksgiving Driving Episode - E72 Highlights from this episode: Thanksgiving Driving Nuggets (00:39) On your holiday drive this …

Ultimate O.D. Nugget - Who Should You Trust With Phones? Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes…

The Discipline to be Great - E71 Highlights from this episode: The Discipline to be Great (1:18) Office Talk: Growth phase, Alway…

Ultimate O.D. Nugget - Setting Expectations Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bri…

Are You Trading Time for Money or Do You Have A Business? - E70 Highlights from this episode: Are you trading time for money or d…

Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to …

What Language Are You Speaking? - E69 Highlights from this episode: What Language Are You Speaking? (00:38) Office Talk: It's all…

Ultimate O.D. Nugget - Myokymia & Ocular Migraines Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where…

Top Tips for Handling a Slow Season - E68 Highlights from this episode: Top Tips for Handling a Slow Season (00:38) Office Talk: …

Ultimate O.D. Nugget - BHAG Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuabl…

Charge What You're Worth! - E67 Highlights from this episode: Charge What You're Worth (00:35) Office Talk: Dropping a Frame Line…

Ultimate O.D. Nugget - Recalls on Steroids Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we brin…

Top 5 Tips to Connect With Your Patients - E66 Highlights from this episode: Top Tips to Connect With Your Patients (00:36) Offic…

Ultimate O.D. Nugget - What Are You Worth? Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we brin…

Case Studies on Customer Service - E65 Highlights from this episode: Case Studies on Customer Service (00:40) Office Talk: Staffi…

Ultimate O.D. Nugget - What You Talk About, You Get Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes wher…

3 Keys to Being a Successful Leader in Your Practice - E64 Highlights from this episode: 3 Keys to Being a Successful Leader in Y…

Ultimate O.D. Nugget - Marketing Welcome back to our Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a va…

5 Big Picture Things You Can Do to Give a Better Patient Experience - E63 Highlights from this episode: 5 Big Picture Things You …

What Do You Do Here? - E62 Highlights from this episode: What Do You Do Here? (00:48) Office Talk: Finding your sweet spot, Commu…