The Patient Experience: Part 1 - E33 If we want to be successful as practice owners we need to run efficient business operations and be able to adapt to the world around us. The key to both is having a good sense of where you are currently and know…

Office Talk: Hiring Updates, Improving Office Efficiency, and the Power of Collaboration - E32 We had our second interview with a potential hire. The second interview is a skills assessment in which we try to present a ton of information and see ho…

Closing Thought of the Week: Be Thankful It's Not Easy - E31 As you know, I have been pursuing scleral lenses and adding that niche to my office for the past 1.5 years. Rubber has finally hit the road and I fit 5 patients and was overall incredibly…

5 Ways to Be Involved in Your Community & Grow Your Practice - E32 In order to be an active part of the community, you have to find a way to be involved. When you are just starting a practice, this is a crucial part to growing and it can be dif…

Office Talk: Practice Hiring & Education - E31 We are hiring at my office. It has been nice to be hiring from a position of strength rather than need currently. There have been times when someone puts in their 2 weeks and I have to fill a spot …

Closing Thought of the Week: A Healthy, Happy Life - E30 I recently listened to the Tim Ferriss Podcast featuring Michael Phelps and Grant Hackett. For those unaware, they are olympic level swimmers who have multiple medals. They were discussing tr…

5 Principles of Effective Hiring - E31 Hiring can be a difficult process, and to be honest, it is something you will be doing your whole career. When I started, I would text everyone on my phone asking them if they knew anybody looking for a job. I…

Office Talk: Staff Management & Scleral Update - E30 Sticking with the staff management theme, I have been reminded that we run businesses and our businesses need to be independent of any one staff member. I have a staff member trying to balanc…

Closing Thought of the Week: Planting Seeds of Success - E29 Today let's talk about planting the seeds of success. Are you aware that hard work rarely goes unrewarded and the skill you have acquired years ago, can be applied to your day to day life…

4 Ways to Motivate Your Staff in the First Quarter - E30 The fourth quarter is a perfect ending to the year. We tend to be busy, but we have built in breaks to recharge. Starting in November we have Thanksgiving, then there is Christmas Eve and Chr…