Office Talk: Good Problems - E29 Today I am going to focus on the good problem of growth. Believe me, we all want this problem, but still have to make sure we work hard to make growing pains minimal and keep doing the things that got you to this po…

3 Ways to Prepare Your Team for Sucess... AND More Profit - E29 Look around you and you will see well run businesses, excellently coached teams, and families that can take on each and every instance of adversity that strikes. On the other hand, we …

Office Talk: Scleral Patients Update - E28 Today we are talking about scleral lenses. I fit 5 patients about a month ago, had their dispensing appointments, and now they have had their 2 week follow-ups. It was really successful. 3 patients were ab…

3 Areas Your Staff Has to Own in Your Practice - E28 As much as we may not want to admit it, our staff is the grease that keeps our office engines running smoothly. They are the tip of the spear in patient care. From scheduling the appointment to p…

Office Talk: Sclerals & OCT - E27 Sclerals We had a few dispensing appointments this week. Both were in their late 20’s, early 30’s. Both struggled slightly. The biggest thing I can say from this experience is that motivation to we…

Closing Thought of the Week: Tale of the Starfish - E26 Now you may have heard this before or some other variant, but follow me on this. The tale begins with an old man sitting on the beach of his oceanfront beach house. He was taking in the full m…

3 Battles You Have To Lose To Win - E27 Customer service is the bloodline of every practice, do it well and you are healthy and growing. Conversely, if you are bad at it for too long of a period, your office is going to be on life support. That bei…

Office Talk: New Practice Management Software - E26 This weeks' office talk is an assortment of fun. You all know that the day to day operations can be a little chaotic and I like giving you a first hand look into my office. Good or bad, I will ser…

Closing Thought of the Week: Review Season - E25 This is the season of reviews and at my office we give the staff a chance to review me and the office manager. I am always open to feedback and criticism, as I feel it is the best way to grow. Making…

5 Things You Can Do To Increase Optical Sales - E26 We all went to optometry school and learned the ins and outs of optometry. I do not think anyone would argue that we learned more of the medical aspect than the business side of things. However, w…