Episodes

Staffing: The Family You Choose - E37 Highlights from this episode: Staffing: The Family You Choose (00:40) Office Talk: Tales of the Specialty Niche (11:48) Staffing. It's one of the most consistent battles we face as practi...

Ultimate O.D. Nugget - Patient Appreciation Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week...

5 Little Things That Will Make A Big Difference in Your Practice - E36 Highlights from this episode: 5 Little Things That Will Make A Big Difference In Your Practice (00:36) Office Talk: Staff out and Scleral Fits! (11:48) In...

Ultimate O.D. Nugget - The Power of Networking Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this …

The Patient Experience: Part 3 - E35 Highlights from this episode: The Patient Experience: Part 3 (00:48) Cold Start: Paying Yourself (10:39) Office Talk: Staff Quizzes (17:26) This week we finish up the Patient Experience se...

Ultimate O.D. Nugget - Do More of What You Love Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. …

The Patient Experience: Part 2 - E34 Highlights from this episode: Patient Experience: Part 2 (00:50) Office Talk: Mistakes & Office Updates (18:48) Closing Thought: The Hedonic Treadmill (28:11) In Part 2 of our Patient Expe...

Ultimate O.D. Nugget - Vendor Relationships Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week...

The Patient Experience: Part 1 - E33 Highlights from this episode: The Patient Experience Part 1 (00:46) Office Talk: Be My Valentine (14:26) Over the next few episodes I am going to go through the patient life cycle and expe...

Ultimate O.D. Nugget - Staff Buy-in Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out right. In this week's nugge...

5 Ways To Be Involved in Your Community & Grow Your Practice - E32 Highlights from this episode: 5 Ways to be involved in your community & grow your practice (00:40) Office Talk: Hiring updates, improving office efficiency, a...

Ultimate O.D. Nugget - Managing Your Emotions in Leadership Welcome to our new addition: The Ultimate O.D. Nuggets! These are quick mini-episodes where we bring you a valuable pearl that you can use to start your week out rig...

5 Principles of Effective Hiring - E31 Highlights from this episode: 5 Principles of Effective Hiring (00:44) Answering questions from the audience! (13:03) Office Talk: Hiring Updates & Growing Leaders (16:29) Hiring is a BI...

Ultimate O.D. Nugget - Have a Vision Welcome to our new addition: The Ultimate O.D. Nuggets! These are just quick mini-episodes throughout the week where we bring you a valuable pearl that you can use to start your week out …

4 Ways To Motivate Your Staff in the First Quarter - E30 Highlights from this episode: 4 Ways To Motivate Your Staff in the First Quarter (00:54) Cold Start: Keeping the Troops Happy (09:58) Office Talk: Staff Management & Sc...

Ultimate O.D. Nugget - Staff Management: Dispensing Welcome to our new addition: The Ultimate O.D. Nuggets! These are just quick mini-episodes throughout the week where we bring you a valuable pearl that you can use to start ...

3 Ways to Prepare Your Team for Success... AND More Profit - E29 Highlights of this episode: 3 Ways to Prepare Your Team for Success... AND More Profit (00:50) Office Talk: Growth and Sclerals! (12:59) Over the past 10 years,...

Ultimate O.D. Nugget - Real Life Examples of Losing the Battle to Win the War Welcome to our new addition: The Ultimate O.D. Nuggets! These are just quick mini-episodes throughout the week where we bring you a valuable pearl ...

3 Areas Your Staff Has to Own in Your Practice - E28 Highlights from this episode: 3 Areas Your Staff Has to Own in Your Practice (00:52) Office Talk: Learning experiences with sclerals (11:59) Closing Thought: The Dunning-Kr...

Ultimate O.D. Nugget - CEO Mindset Welcome to our new addition: The Ultimate OD Nuggets! These are just quick mini-episodes throughout the week where we bring you a valuable pearl that you can use to start your week out right...

3 Battles You Have To Lose To Win - E27 Highlights from this episode: 3 Battles You Have To Lose To Win (00:34) Office Talk: Sclerals & OCT (10:08) There are countless mountains you could die on as a private …

Welcome to our new addition: The Ultimate OD Nuggets! These are just quick mini-episodes throughout the week where we bring you a valuable pearl that you can use to start your week out right. This week's nugget is all about …

5 Things You Can Do To Increase Optical Sales - E26 Highlights from this episode: 5 Things You Can Do To Increase Optical Sales (00:48) Office Talk: Enacting Change in 2021 (13:22) Closing Thought: Starfish (23:31) Going thro...

How To Stay Motivated in 2021 - E25 Highlights in this episode: 3 Ways To Stay Motivated in 2021 (00:53) Office Talk: Adventures in Scleral-land (11:10) Cold Start: Find a Mentor (22:10) With a new year comes the infamous "re...