Episodes

5 Keys to Incredible Customer Service - E19 Highlights of this episode: 5 Keys to Incredible Customer Service (00:45) Office Talk/CRT Compliance (20:42) We all have had a time where we received poor customer service somewhere...

3 Opportunities for Growth (Even in a Pandemic) - E18 Highlights from this episode: 3 Opportunities for Growth (Even in a Pandemic) (00:47) Cold Start: Have a Vision (13:18) Office Talk + Myopia Management (20:45) It would be...

5 Clinical Pearls to Grow Your Contact Lens Practice - E17 Highlights from this episode: 5 Clinical Pearls to Grow Your Contact Lens Practice (00:56) Cold Start: Choose Your EHR Wisely! (17:18) Office Talk + Myopia Management...

5 Principles to Follow When Marketing Your Office - E16 Highlights from this episode: 5 Principles to Follow When Marketing Your Office (00:58) Cold Start: Know Who You Are (10:56:) Office Talk + Myopia Management (14:15) Mar...

5 Ways to Develop Your Leaders - E15 Highlights from this episode: 5 Ways to Develop Your Leaders (00:47) Cold Start: Getting New Staff Up to Speed Fast! (16:07) Office Talk + Myopia Management Journey (21:47) The Run Down th...

5 Traits to Look For When Developing Leaders in Your Office - E14 Highlights from this episode: 5 Traits to Look for When Developing Leaders in Your Office (00:47) Cold Start: Don't Reinvent the Wheel (17:52) Office Talk + My...

3 Ways To Grow Your Office That You Probably Haven't Thought Of - E13 Highlights from this Episode: 3 Ways to Grow Your Office That You Probably Haven't Thought Of (00:52) Cold Start: Tips To Keep Above Water Mentally (11:56)...

7 Ways to Train Customer Service - The Doctor Was Great, Could Not Stand The Staff - E12 Highlights From This Episode: 7 Ways To Train Customer Service (00:42) Cold Start: How To Prepare for Growth (18:07) Office Talk/ Myopia...

Be More Profitable in Optical: 5 Things You Need to Consider NOW! - E11 Highlights from this episode: Be More Profitable in Optical: 5 Things You Need to Consider NOW! (00:50) Cold Start: No room for pride here! (13:01) ...

3 Ways to Wow Your Patients After Giving a 5 Star Exam - E10 Highlights From This Episode: 3 Ways to Wow Your Patients After Giving a 5 Star Exam (00:40) Cold Start: So Many Choices and Control! (08:27) My …

7 Steps to Finding the Employee of Your Dreams - E9 Highlights from this episode: 7 Steps to Finding the Employee of Your Dreams (00:40) The Cold Start: 3 Tips to Amazing Growth (09:43) My Myopia Management Journey (17:40) Wh...

Top 5 Ways to Limit Staff Turnover - E8 Highlights of this episode: Top 5 Ways to Limit Staff Turnover - (00:37) Cold Start: Managed Care Plans - (12:45) Myopia Management Journey - (16:50) What's one of the WORST things …

Managing Your Staff: The Office Meeting - E7 Highlights from this episode: Managing Your Staff: The Office Meeting (00:53) Cold Start Scheduling (11:06) My Myopia Management Journey (17:20) There's "managing" and then there's...

5 Steps to Get What you Want and Grow Your Practice - E6 Highlights from this Episode: 5 Steps to Get What You Want & Grow Your Practice (00:43) Cold Start - Let's Talk Frames! (09:04) This Week in My …

Are You Doing These 3 Things To Build Your Brand? - E5 Highlights from this episode: Are you doing these 3 things to build your brand? (00:35) Review of " Leading Off: CEO Challenge: Fail at Something " by Steve …

Episode 4: 5 Ways to Communicate Your Brand Without Saying a Word Highlights from this episode: How To Communicate Your Brand Effectively (00:38) Applying William Townsend's article in Contact Lens Spectrum , "CURCUMIN: A POT...

Episode 3: 4 Ways to Enhance Your Patients' Experience Highlights from this episode: 4 Ways to Enhance Your Patients' Experience (00:33) Review of “How to Create a DED Clinic” by Dr. Damon Dierker (10:18) My Myopia Management...

4 Things Steve Jobs Can Teach You About Being an Optometrist - E2 Highlights from this episode: 4 things Steve Jobs Can Teach You About Being an Optometrist (00:33) My take on Review of Optometry June 15th Edition (9:43) Powe...

3 Things You Should Have Taken Away From Lockdown - E1 Highlights from this episode: 3 things you should have taken away from lockdown (00:41) My take on Melton, Thomas, & Vollmer’s Clinical Perspectives on Patient Care (12:0...

Welcome to Optometry: The Ultimate O.D. Podcast! Listen to host, Dr. Nick Lillie, explain his goals for providing you with great content, actionable tips, and sharing real life experiences with you from his life in the world ...