Episodes

Jan. 14, 2021

3 Battles You Have To Lose To Win - E27

3 Battles You Have To Lose To Win - E27 Highlights from this episode: 3 Battles You Have To Lose To Win (00:34) Office Talk: Sclerals & OCT (10:08) There are countless mountains you could die on as a private …

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Jan. 11, 2021

Ultimate OD Nugget - Staff Management: Addressing Problems

Welcome to our new addition: The Ultimate OD Nuggets! These are just quick mini-episodes throughout the week where we bring you a valuable pearl that you can use to start your week out right. This week's nugget is all about …

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Jan. 7, 2021

5 Things You Can Do To Increase Optical Sales - E26

5 Things You Can Do To Increase Optical Sales - E26 Highlights from this episode: 5 Things You Can Do To Increase Optical Sales (00:48) Office Talk: Enacting Change in 2021 (13:22) Closing Thought: Starfish (23:31) Going thro...

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Dec. 31, 2020

3 Ways To Stay Motivated in 2021 - E25

How To Stay Motivated in 2021 - E25 Highlights in this episode: 3 Ways To Stay Motivated in 2021 (00:53) Office Talk: Adventures in Scleral-land (11:10) Cold Start: Find a Mentor (22:10) With a new year comes the infamous "re...

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Dec. 24, 2020

3 Ways For Your Office To Be Profitable When You Are Not Open [Holida…

3 Ways For Your Office To Be Profitable When You Are Not Open [Holiday Episode] - E24 Highlights of this episode: 3 Ways For Your Office To Be Profitable When You Are Not Open (00:58) Office Talk: Addressing Customer Service …

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Dec. 17, 2020

How To Make "Consistency" Increase Your Profitability - E23

How To Make "Consistency" Increase Your Profitability - E23 Highlights from this episode: The Run Down: How to make "Consistency" Increase Your Profitability (0:53) Cold Start: Set Up Your Practice to Have the Ability To Run...

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Dec. 10, 2020

3 End-of-Year Things You NEED to Be Doing - E22

3 End-of-Year Things You NEED to Be Doing - E22 Highlights from this episode: 3 End of Year Things You NEED to Be Doing (00:46) Cold Start: Let's Talk About the Toys (11:01) Office Talk: Startup vs. Trail Blazer (17:07) …

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Dec. 3, 2020

3 Ways to Simplify Optical and Increase Revenue - E21

3 Ways to Simplify Optical and Increase Revenue - E21 Highlights from this episode: 3 Ways to Simplify Optical and Increase Revenue (00:51) Cold Start: Take-aways from a Pre-Optometry student (13:55) Office Talk: Growing in t...

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Nov. 26, 2020

3 Ways to Recharge (Thanksgiving Special) - E20 [poor audio]

3 Ways to Recharge (Thanksgiving Special) - E20 *Apologies for the poor audio quality in this episode* Highlights from this episode: 3 Ways to Recharge (00:50) Office Talk: Exotic Animals (6:35) This episode is a little diffe...

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Nov. 19, 2020

5 Keys to Incredible Customer Service - E19

5 Keys to Incredible Customer Service - E19 Highlights of this episode: 5 Keys to Incredible Customer Service (00:45) Office Talk/CRT Compliance (20:42) We all have had a time where we received poor customer service somewhere...

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Nov. 12, 2020

3 Opportunities for Growth (Even in a Pandemic) - E18

3 Opportunities for Growth (Even in a Pandemic) - E18 Highlights from this episode: 3 Opportunities for Growth (Even in a Pandemic) (00:47) Cold Start: Have a Vision (13:18) Office Talk + Myopia Management (20:45) It would be...

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Nov. 5, 2020

5 Clinical Pearls to Grow Your Contact Lens Practice - E17

5 Clinical Pearls to Grow Your Contact Lens Practice - E17 Highlights from this episode: 5 Clinical Pearls to Grow Your Contact Lens Practice (00:56) Cold Start: Choose Your EHR Wisely! (17:18) Office Talk + Myopia Management...

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Oct. 29, 2020

5 Principles to Follow When Marketing Your Office - E16

5 Principles to Follow When Marketing Your Office - E16 Highlights from this episode: 5 Principles to Follow When Marketing Your Office (00:58) Cold Start: Know Who You Are (10:56:) Office Talk + Myopia Management (14:15) Mar...

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Oct. 22, 2020

5 Ways to Develop Your Leaders - E15

5 Ways to Develop Your Leaders - E15 Highlights from this episode: 5 Ways to Develop Your Leaders (00:47) Cold Start: Getting New Staff Up to Speed Fast! (16:07) Office Talk + Myopia Management Journey (21:47) The Run Down th...

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Oct. 15, 2020

5 Traits to Look For When Developing Leaders in Your Office - E14

5 Traits to Look For When Developing Leaders in Your Office - E14 Highlights from this episode: 5 Traits to Look for When Developing Leaders in Your Office (00:47) Cold Start: Don't Reinvent the Wheel (17:52) Office Talk + My...

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Oct. 8, 2020

3 Ways To Grow Your Office That You Probably Haven't Thought Of - E13

3 Ways To Grow Your Office That You Probably Haven't Thought Of - E13 Highlights from this Episode: 3 Ways to Grow Your Office That You Probably Haven't Thought Of (00:52) Cold Start: Tips To Keep Above Water Mentally (11:56)...

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Oct. 1, 2020

7 Ways to Train Customer Service - The Doctor Was Great, Could Not St…

7 Ways to Train Customer Service - The Doctor Was Great, Could Not Stand The Staff - E12 Highlights From This Episode: 7 Ways To Train Customer Service (00:42) Cold Start: How To Prepare for Growth (18:07) Office Talk/ Myopia...

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Sept. 24, 2020

Be More Profitable in Optical: 5 Things You Need to Consider NOW! - E…

Be More Profitable in Optical: 5 Things You Need to Consider NOW! - E11 Highlights from this episode: Be More Profitable in Optical: 5 Things You Need to Consider NOW! (00:50) Cold Start: No room for pride here! (13:01) ...

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Sept. 17, 2020

3 Ways to Wow Your Patients After Giving a 5 Star Exam - E10

3 Ways to Wow Your Patients After Giving a 5 Star Exam - E10 Highlights From This Episode: 3 Ways to Wow Your Patients After Giving a 5 Star Exam (00:40) Cold Start: So Many Choices and Control! (08:27) My …

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Sept. 10, 2020

7 Steps to Finding the Employee of Your Dreams - E9

7 Steps to Finding the Employee of Your Dreams - E9 Highlights from this episode: 7 Steps to Finding the Employee of Your Dreams (00:40) The Cold Start: 3 Tips to Amazing Growth (09:43) My Myopia Management Journey (17:40) Wh...

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Sept. 3, 2020

Top 5 Ways to Limit Staff Turnover - E8

Top 5 Ways to Limit Staff Turnover - E8 Highlights of this episode: Top 5 Ways to Limit Staff Turnover - (00:37) Cold Start: Managed Care Plans - (12:45) Myopia Management Journey - (16:50) What's one of the WORST things …

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Aug. 27, 2020

Managing Your Staff: The Office Meeting - E7

Managing Your Staff: The Office Meeting - E7 Highlights from this episode: Managing Your Staff: The Office Meeting (00:53) Cold Start Scheduling (11:06) My Myopia Management Journey (17:20) There's "managing" and then there's...

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Aug. 20, 2020

5 Steps to Get What You Want and Grow Your Practice - E6

5 Steps to Get What you Want and Grow Your Practice - E6 Highlights from this Episode: 5 Steps to Get What You Want & Grow Your Practice (00:43) Cold Start - Let's Talk Frames! (09:04) This Week in My …

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Aug. 13, 2020

Are You Doing These 3 Things To Build Your Brand?- E5

Are You Doing These 3 Things To Build Your Brand? - E5 Highlights from this episode: Are you doing these 3 things to build your brand? (00:35) Review of " Leading Off: CEO Challenge: Fail at Something " by Steve …

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