Timecodes: 00:00 - Intro 00:39 - Quick Hitter: Customer Service vs. Hospitality 18:30 - Closing Thought: What would you tell your 20 year old self? The term "customer service" carries a lot of weight in business. Everyone claims to have it but few actually do. Today we are talking about…
Timecodes: 00:00 - Intro 00:39 - Quick Hitter: How To Recognize & Improve Your Pratice Identity 14:38 - Closing Thought: Quote from S. McNutt You've heard me say this time after time but to have a successful practice, you need to know who you are. Knowing your priorities as an…
Timecodes: 00:00 - Intro 00:38 - Quick Hitter: Fact or Fiction? The Customer is Always Right 18:30 - Closing Thought: Immanuel Kant This week we are talking about serving our patients. To serve them to the best of our ability, to be genuinely great doctors, is it better to be/provide…
Timecodes: 00:00 - Intro 00:44 - Quick Hitter: How I Changed My Practice to Make My Specialty Stand Out 19:03 - Closing Thought: Quote from Steve Prefontaine In this week's episode we are talking about how to make what you love to do the breadwinner of your practice. People want…
Timecodes: 00:00 - Intro 00:37 - Quick Hitter: 5 Steps I Used to Grow My Specialty 15:15 - Closing Thought: Hard work vs. Luck In this week's episode we are discussing practice specialties. To grow them a specialty is simple and straight forward... but is extremely hard to do. We…
Timecodes: 00:00 - Intro 00:44 - Quick Hitter: Keys to Avoid Overwhelming the Patient 18:28 - Closing Thought: Unplug In this week's episode we are continuing our conversation on maximizing your bottom line with the last piece of the puzzle: your patients. We've talked about the limited bandwidth of our…
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Timecodes: 00:00 - Intro 00:36 - Quick Hitter: 3 Ways to Boost Your Profitability and Be a Better Doctor 16:12 - Closing Thought: Indiscriminate Action is Lazy Top line revenue is more of a vanity metric. The number that matters is your net. In this episode we are talking about…
Timecodes: 00:00 - Intro 00:41 - Quick Hitter: How to Level Up Your Practice 22:17 - Closing Thought: Start something and give it all you have In the past few years, my practice has grown from 600k to 1.3m. There are several things that I believe have contributed to this…
Timecodes: 00:00 - Intro 00:46 - Quick Hitter: As the CEO of Your Practice, What Should You Focus On 20:20 - Closing Thought: Do No Spoil What You Have We've talked a lot about being the CEO of your practice in past episodes (see episodes 82-91). But, once you carve…
Timecodes: 00:00 - Intro 00:35 - Quick Hitter: 5 Step Process to Unmatched Customer Service 26:26 - Closing Thought: The Test Comes Before the Lesson It has been a while since we've talked about customer service but with something as seemingly obvious as this, we still need to make sure…
Timecodes: 00:00 - Intro 00:49 - Quick Hitter: This is Your Permission to be Successful 22:11 - Closing Thought: Process Evaluation "Action will delineate and define you". There is no reason you can't you do the amazing things that others are doing. Give yourself permission to go and do it.…
Timecodes: 00:00 - Intro 00:51 - Quick Hitter: 3 Ways to Apply the Pareto Principle to Grow Your Business 19:35 - Office Talk: Family Spring Break story 27:54 - Closing Thought: Good Boy! In this week's episode we are talking about the Pareto principle (basically the 80/20 rule). This can…
Timecodes: 00:00 - Intro 00:42 - Quick Hitter: The Mental Mindset for a Profitable Practice 17:14 - Closing Thought: How to Find the Next Opportunity There are some big things that I've learned make a world of difference in being a good business owner. The first is the difference between…
Timecodes: 00:00 - Intro 00:33 - How to be Profitable with Managed Care 17:01 - Closing Thought: Timing is everything! This episode was brought on by a listener question and it was so good I decided to make an entire quick hitter episode on it! Managed care is unfortunately something…
Timecodes: 00:00 - Intro 00:38 - Office Talk: Delegation - How Far We've Come 15:45 - Closing Thought In this week's episode we are talking about the incredible change delegation has brought in our office. Looking back at what I used to focus on compared to now it's a night…
Timecodes: 00:00 - Intro 00:39 - Quick Hitter: Avoid Complacency & Push the Limits! 14:46 - Closing Thought: 3 Questions You Need to Answer at the End of the Week In this week's episode we are talking about the mental state it takes to do big things. It takes passion…
Timecodes: 00:00 - Intro 00:50 - Quick Hitter: Low Hanging Fruit That Will Radically Change Your Practice 20:51 - Closing Thought: Your first of anything will be bad In this week's episode we are going through a handful of changes I am making in my office thanks to some great…
Timecodes: 00:00 - Intro 00:42 - Office Talk: New Office, New Website, P3 Conference 09:16 - Closing Thought: The Arrival Fallacy In this week's episode we are catching up on all the recent happenings of the office! Bids have been submitted for the new location, we have our new website(s)…
Timecodes: 00:00 - Intro 00:36 - Quick Hitter: Can you answer this question for your practice? 12:23 - Closing Thought: Behind the mountatins are more mountains In this week's episode we are answering a game changing question: What if it could be easy? We glorify the grind and running ourselves…
Timecodes: 00:00 - Intro 00:45 - Quick Hitter: A simple formula for success 11:49 - Closing Thought: The Journey is the Reward In this episode we are talking about two annoyingly simple things that contribute to success. One involves my wife and a water bottle of all things and the…
Timecodes: 00:00 - Intro 00:36 - Office Talk: Staffing, Staffing, & Expansion 14:09 - Closing Thought: Oreos vs. Statins In this week's office talk, we are talking about staffing but in a different context. In this situation we had a team member who was a great producer but wasn't meshing…
Timecodes: 00:00 - Intro 00:28 - Quick Hitter: 3 Reasons my practice grew 25% last year 14:49 - Closing Thought: 5 Year Perspective on Current Beliefs In this week's quick hitter, we are taking a look back at 2023. It was our best yet with 25% growth over the previous…
Timecodes: 00:00 - Intro 00:59 - Office Talk: My honest thoughts as I navigate growth 13:15 - Closing Thought: Chasing pleasure vs. having a purpose In this week's office talk we are getting raw and unfiltered with my thoughts on the practice expansion. It's not always sunshine and rainbows. Visualizing…