Timecodes: 00:00 - Intro 00:32 - 3 Things You Need to Manage as the Head Coach of Your Practice 19:23 - Closing Thought: Should Have Wanted More Quote For all intents and purposes, as the CEO's of our practices, we are basically the "head coach". It's our job to manage…
Timecodes: 00:00 - Intro 00:46 - How to Spot Growth and Maintain Momentum During Difficult Seasons 16:54 - Closing Thought: The World is Better When People Try to Improve If you've listened to this podcast for any amount of time you'll know it's no secret that things are not always…
Timecodes: 00:00 - Intro 00:36 - My Secrets to Maintaining Energy for My Practice & Avoiding Burnout 16:39 - Closing Thought: Removing Yourself From the Emotion What we do for our professional can be a grind for some people. We do the same thing day in and day out and…
Timecodes: 00:00 - Intro 00:27 - Emotions 101: How to Capitalize on Pain and Discomfort in Your Practice 17:09 - Closing Thought: Make the most of this moment Emotions are powerful things. They can take you to great heights or drop you to great depths. In private practice we definitely…
Timecodes: 00:00 - Intro 00:45 - Growth & Obstacles: How to Manage the Chaos of Private Practice 20:53 - Closing Thought: You'll Always Wish You Started Younger Just as in any other business, private practice experiences seasons of "ease" and "chaos". We are currently in the "chaos" season in our…
Timecodes: 00:00 - Intro 00:52 - How to Figure Out if Your Staff is Overworked or Just Doesn't Care, And What To Do About It 16:05 - Closing Thought: Don't get stuck in the wrong room Staffing is a never ending project within a practice. We have had to replace…
Timecodes: 00:00 - Intro 00:37 - Quick Hitter: 3 Reasons to Love Being a Business Owner 16:52 - Closing Thought: Consistency I was recently asked what I loved about being a business owner. There are 3 big reasons for me that relate back to my sports background growing up. This…
Timestamps: 00:00 - Intro 00:33 - Quick Hitter: How to Turn This Dirty Word into Your Practice's Super Power 12:21 - Closing Thought: Embarrassment is the Price of Entry OD's tend to cringe at the the word "sales". As much hate as it gets, when you boil it down, it…
Quick Hitter: The One Mistake that Will Change the Trajectory of Your Practice - E211 Timecodes from this episode: 00:00 - Intro 00:37 - Quick Hitter: The One Mistake that Will Change the Trajectory of Your Practice 20:02 - Closing Thought: A Higher Calling There is one thing that can…
Timecodes: 00:00 - Intro 00:44 - Quick Hitter: How to Not Let a Bad Situation Go To Waste 17:02 - Closing Thought: The Magic Pill is in the Work You're Trying To Avoid As private practice owners, there are going to be times when the crap hits the fan and…
Timecodes: 00:00 - Intro 00:39 - Quick Hitter: Customer Service vs. Hospitality 18:30 - Closing Thought: What would you tell your 20 year old self? The term "customer service" carries a lot of weight in business. Everyone claims to have it but few actually do. Today we are talking about…
Timecodes: 00:00 - Intro 00:39 - Quick Hitter: How To Recognize & Improve Your Pratice Identity 14:38 - Closing Thought: Quote from S. McNutt You've heard me say this time after time but to have a successful practice, you need to know who you are. Knowing your priorities as an…
Timecodes: 00:00 - Intro 00:38 - Quick Hitter: Fact or Fiction? The Customer is Always Right 18:30 - Closing Thought: Immanuel Kant This week we are talking about serving our patients. To serve them to the best of our ability, to be genuinely great doctors, is it better to be/provide…
Timecodes: 00:00 - Intro 00:44 - Quick Hitter: How I Changed My Practice to Make My Specialty Stand Out 19:03 - Closing Thought: Quote from Steve Prefontaine In this week's episode we are talking about how to make what you love to do the breadwinner of your practice. People want…
Timecodes: 00:00 - Intro 00:37 - Quick Hitter: 5 Steps I Used to Grow My Specialty 15:15 - Closing Thought: Hard work vs. Luck In this week's episode we are discussing practice specialties. To grow them a specialty is simple and straight forward... but is extremely hard to do. We…
Timecodes: 00:00 - Intro 00:44 - Quick Hitter: Keys to Avoid Overwhelming the Patient 18:28 - Closing Thought: Unplug In this week's episode we are continuing our conversation on maximizing your bottom line with the last piece of the puzzle: your patients. We've talked about the limited bandwidth of our…
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Timecodes: 00:00 - Intro 00:36 - Quick Hitter: 3 Ways to Boost Your Profitability and Be a Better Doctor 16:12 - Closing Thought: Indiscriminate Action is Lazy Top line revenue is more of a vanity metric. The number that matters is your net. In this episode we are talking about…
Timecodes: 00:00 - Intro 00:41 - Quick Hitter: How to Level Up Your Practice 22:17 - Closing Thought: Start something and give it all you have In the past few years, my practice has grown from 600k to 1.3m. There are several things that I believe have contributed to this…
Timecodes: 00:00 - Intro 00:46 - Quick Hitter: As the CEO of Your Practice, What Should You Focus On 20:20 - Closing Thought: Do No Spoil What You Have We've talked a lot about being the CEO of your practice in past episodes (see episodes 82-91). But, once you carve…
Timecodes: 00:00 - Intro 00:35 - Quick Hitter: 5 Step Process to Unmatched Customer Service 26:26 - Closing Thought: The Test Comes Before the Lesson It has been a while since we've talked about customer service but with something as seemingly obvious as this, we still need to make sure…
Timecodes: 00:00 - Intro 00:49 - Quick Hitter: This is Your Permission to be Successful 22:11 - Closing Thought: Process Evaluation "Action will delineate and define you". There is no reason you can't you do the amazing things that others are doing. Give yourself permission to go and do it.…
Timecodes: 00:00 - Intro 00:51 - Quick Hitter: 3 Ways to Apply the Pareto Principle to Grow Your Business 19:35 - Office Talk: Family Spring Break story 27:54 - Closing Thought: Good Boy! In this week's episode we are talking about the Pareto principle (basically the 80/20 rule). This can…
Timecodes: 00:00 - Intro 00:42 - Quick Hitter: The Mental Mindset for a Profitable Practice 17:14 - Closing Thought: How to Find the Next Opportunity There are some big things that I've learned make a world of difference in being a good business owner. The first is the difference between…