Timecodes: 00:00 - Intro 00:37 - Run Down: How to increase sales without selling 16:26 - Office Talk: Personal experience with new PCP 22:31 - Closing Thought: It's going to be okay In this week's episode we are talking about laying the foundation for a staff that sells like crazy…
If you have ONE shot with ONE patient to make them the biggest advocate of your office and you couldn't market to another soul afterwards, what would you do? What does your workup look like? You may be surprised by what may actually be very doable and make your impact…
There are a million and one ways to create a lasting impression. This is part of the thought experiment we talked about. Sit down and really flesh out what your "ULTIMATE" patient experience would look like. This is a blue sky exercise so nothing is off limits. When you are…
There is a saying that discipline is what you do when no one is looking. Are you taking care of the little things even when your patients or staff doesn't see? Are you putting in the time, effort, and energy to reach the goals you say you want to reach?…
Here's a fun thought experiment to do for your practice! There are a million things we would do for our patient experience if we knew they were our only chance at spreading the word about our practice. Why then don't we do these things every day with every patient?? Check…
Timecodes: 00:00 - Intro 00:49 - Run Down: Are you creating the ultimate experience for your patients? 18:28 - Office Talk: Optical and Staff Slip-up 26:17 - Closing Thought: Staffing - A vs. B vs. C Players In this week's episode we are talking about giving your patients the ultimate…
When is the right time to hire?? The answer is 👉 when you WANT, not NEED someone. If you are running so lean and efficiently that one person being out for any amount of time jeopardizes your experience (staff, patients, or both), you are understaffed. This can create an overly…
The person who is in love with the destination will never be as happy as the person who just loves getting there. Which one are you? Does this sound like you in your practice? Are you excited about that big goal you are chasing out in the future but really…
Figuring out your actual staffing needs may be a tough question to answer but it is EXTREMELY important. If you don't have a vision of how you want to provide your service, you will never have any idea where you really need to be and it will be a horrible…
If you are in private practice, you deal with staffing issues. It's just a part of life. There are absolutely things you can do to make it NOT as large a part of your life but if you are dead set against dealing with these kind of issues, private practice…
Timecodes: 00:00 - Intro 00:51 - Are You Efficient or Short Staffed? 27:24 - Office Talk: Failing forward on finding a new location 29:39 - Closing Thought: "Dream Big Dreams" The one consistent problem private practice owner deal with is staffing issues. Not only how to properly manage the team…
What can set you apart from the competition? What can you be the best in the world at? To figure this out, you need to know DEFINITIVELY the problem you are solving! Check out the full episode here 👉 https://youtu.be/wbtnFAMzMRk #theultimateod #optometrypodcast #theultimateodpodcast Join in the fun and subscribe to…
Everyone has a story. THAT is your brand. Now you just need to find a way to convey it to your ideal customer and bring them through the door. Check out the full episode here 👉 https://youtu.be/wbtnFAMzMRk #theultimateod #optometrypodcast #theultimateodpodcast Join in the fun and subscribe to the podcast to…
We all have people we look up to. We admire and respect them and sometimes we may feel they are somehow not human. Like they do not face the same challenges or distractions as we mortals do. That could not be farther from the truth however. The people you think…
What makes a brand? Their story. How do they make money? They sell their story! They get people emotionally invested and the rest is history. Check out the full episode here 👉 https://youtu.be/wbtnFAMzMRk #theultimateod #optometrypodcast #theultimateodpodcast Join in the fun and subscribe to the podcast to keep up with all…
There are big brands you know and love and one of the reasons you love them so much is you know EXACTLY what you can expect from them. This is both good news and bad news because that means all you have to do is be consistent... but that means…
Timecodes: 00:00 - Intro 00:36 - Run Down: Can an Optometry Office Have a Brand? 15:13 - Office Talk: Interviews 17:53 - Closing Thought: Overpaying for special things In this episode we are talking about brands. You hear that word and immediately names start filling your mind that you readily…
Changing the past and wishing on the future are both worthless endeavors. You want to make big things happen? Accept were you are (your current reality) and then TAKE ACTION! Check out the full episode here 👉 https://youtu.be/5ldPrXOO7u4 #optometrypodcast #theultimateod #optometrypodcast #theultimateodpodcast Join in the fun and subscribe to the…
You are never going to feel like you have MORE TIME. We all have the same number of hours in a day, you just choose how to allocate them. Do not wait until you feel like the "timing is right". The time to take act is NOW! Check out the…
Everybody has something that is motivating them. Sometimes it's a prize, sometimes it's just to avoid something unfavorable. Whatever the reason, it can be used to push you to succeed. Find whatever you can that makes you move and USE IT! #theultimateod #optometrypodcast #theultimateodpodcast Join in the fun and subscribe…
Stop looking longingly at the past or decide to put things off until the "future" (it will never arrive). There are always going to be new obligations and obstacles that are going to pop up. The time to take action is NOW! Check out the full episode here 👉 https://youtu.be/5ldPrXOO7u4…
When something is new, it can be difficult to know what kind of expectations to set. The thing is though, our expectations have a direct effect on our outcome! It's ok if you don't know what your expectations should be specifically but know if you come out the the gate…
Timecodes: 00:00 - Intro 00:47 - Run Down: How your expectations control your outcome 16:46 - Office Talk: The spot that got away 24:14 - Closing Thought: 20 Hours to Mastery In this episode we are talking about the incredible difference it makes in business when you have intentionally set…
Change your mindset NOW. Start thinking and acting like that big dog you dream of being. What would they be spending their time on? Would they be worrying about this little thing that I won't let go of? Probably not. Check out the full episode at 👉 https://youtu.be/91ISr0c3U4c #theultimateod #optometrypodcast…