7 Ways to Train Customer Service - The Doctor Was Great, Could Not Stand The Staff

7 Ways to Train Customer Service - The Doctor Was Great, Could Not Stand The Staff - E12

Highlights From This Episode:

7 Ways To Train Customer Service (00:42)

Cold Start: How To Prepare for Growth (18:07)

Office Talk/ Myopia Management Journey (22:47)

We all know in our heads how important customer service is, but are we really living it out and training our staff how to treat our patients the way we want? This is CRUCIAL to making your office culture one of legitimate patient care and it all starts with you so make sure you give this segment a listen (or two). (00:42)

Starting cold, your main focus is naturally going to be surviving today. That's ok, that's normal, BUT it's going to hurt you in the long run. To grow faster and stronger, you need to plan NOW for the office you are going to have. So many little decisions you make (or don't make) today will affect you exponentially down the road. Take it from me my friends and use these 3 tips to shift your focus from TODAY to TOMORROW. (18:07)

This week I'm throwing in a little office talk along with an update on my myopia management journey. I've picked up some great pearls this last week and I can't wait to share them with you as they not only be applied to my myopia management practice but to your office in general. (22:47)

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