Timecodes:
00:00 - Intro
01:16 - Why The Gaps You Leave Will Get Filled With Someone Else’s Story
22:40 - Closing Thought: 3 Things Leaders Must Provide
I thought cross-training made complete sense until my staff pushed back, and I realized they couldn’t see the same vulnerabilities I could. In this week's episode, I share how walking through real scenarios helped my team understand the reason for building depth, and why explaining the thinking behind a decision matters as much as announcing it. I also talk about repeating important messages, connecting the patient journey across departments, and preparing for staffing gaps before they become emergencies. Take a step back and ask where your practice is vulnerable, and whether your team understands what you’re trying to protect.
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