Timecodes:
00:00 - Intro
00:52 - The Power of a TEAM Approach to the Patient Journey
14:09 - Closing Thought: Success vs. Happiness
The last office meeting we had was probably one of the best we've ever had in regards to strengthening our efficiency and improving our office culture. We sat down and every department listed out things that were slowing them down in their workflows along the patient journey through the practice. Eyes were opened and so many things came to light that were simple fixes but have been a thorn in the side for a while, just never properly communicated so they could be remedied. Let me walk you through exactly how I structured the meeting and uncovered these hidden annoyances!
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