Timecodes:
00:00 - Intro
00:42 - Belief Before Ability: The Leadership Secret Every Optometry Practice Owner Needs
20:20 - Closing Thought: Keep the Friction
One of the biggest breakthroughs I’ve had as a practice owner is realizing that people don’t become exceptional because of their skills—they become exceptional because they believe their work matters. In this episode, I’m sharing how giving every team member a clear purpose transformed our culture, strengthened our patient experience, and helped me shift from building great employees to building great leaders. We dive into why belief always comes before ability, how to create buy-in across your entire office, and the leadership mindset that changes everything. If you want a team that takes ownership, a stronger culture, and a practice that grows from the inside out, this episode is for you.
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