Three Patient Complaints That Almost Derailed My CEO Goals | E329

Three Patient Complaints That Almost Derailed My CEO Goals | E329

Highlights from this episode :

Three Patient Complaints That Almost Derailed My CEO Goals (00:40)

Closing Thought: It's All About Perspective (16:24)

I’ve been working on developing leaders and getting out of the middle of everything, then three patient complaints made me want to walk in and take control again. In this week's episode I'm talking about how yes, those experiences were unacceptable, our practice metrics and 90-day plan showed progress, and how imagining the same situation at a second location helped me think differently about my response. I also get honest about how much I still like control and what I’m planning to address myself versus hand to my manager. If you’re trying to lead an optometry practice that can operate without you solving every problem, this episode is for you!