Step-by-Step Guide to Amazing Customer Service: Part 2 - E54
Highlights from this episode:
Step-by-Step Guide to Amazing Customer Service: Part 2 (00:42)
Office Talk: Managed Care, Practice Purchases, & New Rules (14:37)
In this week's episode, we are picking up where we left off last week in our guide to Amazing Customer Service. In part 1 we talked about: analyzing the Rx, knowing the patient's pain points, and style. Today we wrap it up with the last few steps to make that stand-out experience that patients will want to tell everyone they know about. Use this to grow your practice and make your patients loyal for life! (00:42)
In the Office Talk this week, I give you my take on managed care and why it's a great thing for new practices. I also talk about my philosophy on those big equipment purchases that you will undoubtedly want to add to your practice... just don't forget the finances of it. We also had a slip-up in my office the other day that introduced a new "rule"! (14:37)
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