Step-by-Step Guide to Amazing Customer Service: Part 2 - E54
Highlights from this episode:
Step-by-Step Guide to Amazing Customer Service: Part 2 (00:42)
Office Talk: Managed Care, Practice Purchases, & New Rules (14:37)
In this week's episode, we are picking up where we left off last week in our guide to Amazing Customer Service. In part 1 we talked about: analyzing the Rx, knowing the patient's pain points, and style. Today we wrap it up with the last few steps to make that stand-out experience that patients will want to tell everyone they know about. Use this to grow your practice and make your patients loyal for life! (00:42)
In the Office Talk this week, I give you my take on managed care and why it's a great thing for new practices. I also talk about my philosophy on those big equipment purchases that you will undoubtedly want to add to your practice... just don't forget the finances of it. We also had a slip-up in my office the other day that introduced a new "rule"! (14:37)
Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at email@example.com and I’d be happy to chat!